As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.
Position Summary
The Associate Medical Director is focused on bringing support to patients and organizations related to the provinces of Canada.
Teladoc Health Canada supports patients through several service areas, including general telehealth services, expert medical services, and mental health services as well as by bringing support to hospitals and health systems. Physician engagement, quality and patient safety are crucial to all of these. Reporting to the national and deputy medical directors, an associate medical director brings focused attention to specific service areas with a shared responsibility for matters pertaining to clinical quality and patient safety (including cultural safety), clinician wellness and health equity (bringing attention to issues faced by rural Canadians and underserved populations, particularly indigenous communities). Associate medical directors thus provide medical leadership and guidance, ensuring the overall clinical framework is compliant in the stated service area. This position oversees and supports a growing team of physicians and other clinicians.
Role and Responsibilities
- Align work goals with those of Teladoc Health’s strategic short-, medium- and long-term plan for Canada;
- Assist with recruitment and training of clinical network
- Provide clinical oversight of medical work in specified service area(s)
- Support physician case management, as required
- Conduct audits and engage in clinical quality discussions, as required
- Ensure clinical governance standards are maintained
- Bring medical advice and feedback to development and continuous improvement of service areas(s)
- Participate in client presentations and sales meetings, as required
- Develop, review and apply quality control policies and standards for specified service area(s)
- Engage with other medical directors and/or international medical committees, as required
- Provide medical advice and feedback during development of medical services and programs
- Develop relationships with regional hospitals, health systems, and relevant associations and entities
- Other activities, as reasonably requested
Skill Requirements/Preferences
- Current and unrestricted registration as a Medical Practitioner in a Province in Canada
- Must currently reside in one of the Canadian provinces
- Bachelor of Medicine / Bachelor of Surgery or equivalent
- Current and unrestricted registration as a Medical Practitioner in Canada (in good standing)
- Certificant or Fellow of CFPC, or Fellow of Royal College of Physicians of Canada
- Experience and demonstrated success leading large clinical teams
- Experience and demonstrated strength of establishing relationships across the public health sector
- Experience of successfully working in a dyad model preferred
- Experience working in the digital health sector preferred
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at accessibility@teladoc.com